Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.
- Send keyboard and mouse events to a remote machine and see the screen of that machine over a TCP/IP network.
- Jul 03, 2017 Apple sells Apple Remote Desktop on the Mac App Store for $80, but you don’t have to spend any money to remotely connect to your Mac. There are free solutions — including one built into your Mac. These solutions will let you access your Mac’s desktop remotely, whether you’re using another computer on the same local network, or you’re.
- Nov 04, 2016 Question: Q: How to: Remote assistance - Mac to Mac My mom, wife and I all have Macs running Sierra. I use TeamViewer between my work/home devices however was thinking there might be an easier solution built into Sierra.
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Although LogMeIn discontinued its free version in 2014, the paid alternative called LogMeIn Pro is one of the best remote desktop tools for Mac on the market. This remote computer access application gives businesses a way to access their desktop files from any device, even mobile devices.
Initiate an on-demand or scheduled support session, share your screen, and manage your contacts with remote support in Zoho Assist. Get started today with highly rated, secure, and affordable remote assistance software.
Configure, manage, troubleshoot, and establish control over your remote assets quickly using Zoho Assist's Unattended Remote Access tool. Easily set up computers for remote desktop connections using bulk deployment options.
Using our browser-based console, perform a wide range of actions like adjusting the quality of your remote screen, transferring files between the technician and customer, performing remote power operations, chating, and switching between monitors at the remote end.
Outsourced IT & MSP Support
Mac Remote Assistance Free Trial
Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.
Customer Support
Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.
IT Help Desks
Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.
Plans & PricingConnect Remotely. Save time and money.
On-demand remote support
Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.
Learn moreUnattended remote access
Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.
Learn moreFile transfer
File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. Transfer is completely secure with SSL 256-bit AES encryption.
Learn moreVoice and Video Chat
Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.
Learn moreReboot and reconnect
Remote assistance tool allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.
Learn moreMultiple Monitor Support
Navigate between any number of monitors connected to the remote computer via the remote access software. Assist automatically detects active monitors in use.
Learn moreExplore more features'It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!'
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Sign up for freeWhat is Remote Access?
Remote access is the process of getting access to a remote computer and controlling it to resolve any issues or install updates when required. Technicians can either start a remote access session instantly or schedule it. You can either connect to a remote device with a person on the other side or even connect to unattended devices.
What is remote access software?
Remote access software allows customer support technicians, technical support professionals, IT admins and others to access remote devices right from where they are. With the best remote access software, technicians will be able to initiate on-demand remote support sessions to remotely access, troubleshoot and configure devices for unattended access and access them any time you wish.
Why do I need a remote access tool?
A remote access tool like Zoho Assist is required to help you with remotely accessing and controlling any remote system when required. Without the need of any physical presence of the technician, any issue can be solved or driver updates can be installed successfully.
How to choose the best remote support software?
With different remote support software vendors in the market offering different things choosing the best remote support software is tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs and an extensive feature list that helps your team troubleshoot faster.
How do I ensure that remote access software is secure?
A remote support software is said to be secure if it is built based on a set of robust security protocols and standards. Zoho Assist is a remote access software that provides a higher level of security with 2-Factor Authentication, 256-bit AES Encryption, and more.
Who uses remote support?
Remote support can be used by any organization that needs to connect with your customers or for internal operations. Zoho Assist enables you to initiate remote support or screen sharing sessions securely when needed.
What are the types of remote support?
Zoho Assist is a user-friendly remote support software that offers remote support and screen sharing sessions when needed. Technicians also have the facility to schedule it for later based on the remote end user's availability.
What are the key features of remote access software?
With this remote access software, you can connect to remote computers at anytime, anywhere and provide complete technical assistance to your customers. The tool has an array of crucial features such as screen sharing, multi-monitor navigation, text, audio, and video chat, scheduling sessions, file transfer, diagnostic tools, and more.
How to choose the best remote support software in 2021?
In the year 2021, you can choose the best remote support software with the help of the reliability of the tool, features offered, an apt package that suits your needs, and the service provided by their team. Zoho Assist is one such reliable remote support software that will best suit your set of requirements at all times.
Why is Zoho Assist the best remote access software?
Zoho Assist is one of the top-most remote access software in the market due to the wide variety of advanced features, multiple free and paid packages, and top-notch customer services offered. It can be rebranded and will suit all your business needs, and help you maintain an organized workflow in your enterprise.
There are many ways to remotely control a Windows computer software such as using third party software or the built-in Remote Desktop feature. However, the choices of remotely controlling another computer that is running a different operating system can be quite limited. Although Windows dominates the computer market, but you can still find a lot of people using Macs that runs on OS X.
Apple has their own remote access software called Apple Remote Desktop (ARD) which is a shareware that cost $79.99. It comes with some powerful features such as software distribution and automation to perform repetitive tasks on remote computers, but unfortunately it is meant for Mac to Mac and not cross platform.
In this article, we will be sharing a few methods on how you can remotely access Apple Mac computers from another computer running Windows for free.
1. TeamViewer
TeamViewer is one of the most popular remote access software that is commonly used to provide remote support because it is easy to use and comes with really powerful features such as file transfer, switch sides, conference call, VoIP, screen recording and etc. Other than that, TeamViewer also works on multiple operating systems where it allows you to control a Mac OS X system from a Windows computer.
You will need to download and install the “HOST” version of TeamViewer on the Mac computer that you want to remotely control. As for the Windows computer that will be controlling the Mac computer, simply download the TeamViewer full version, install and run it. Enter the ID followed by the password and you’re able to connect to the OS X machine. The ID will not change and always stay the same on the machine.
The TeamViewer Host options can be accessed by clicking on the TeamViewer icon at the menu bar and select Preferences. You can change your password, configure the voice, microphone and phone conferencing, access control and etc.
2. LogMeIn Free
LogMeIn Free allows you to conveniently remotely control a Mac computer running OS X from Windows through its web interface or the Firefox plugin. First you will need to create a free account, then login from the Mac computer and click the Add Computer button to download the LogMeIn Installer. After installation, you are able to access that computer from any other computer by logging in to LogMeIn. Do take note that the file transfer feature is disabled in the free version.
3. RealVNC
Although there are many versions of VNC which are mostly free, RealVNC targets the enterprise users by offering shareware version and cross platform support to Windows, Mac OS X, Linux, Solaris, HP-UX and AIX. Similarly to LogMeIn, the free version of RealVNC provides a very basic remote access feature without file transfer, chat, session encryption, optimized performance, printing and deployment tool. You can use other VNC viewer such as TightVNC and UltraVNC to access the RealVNC server.
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Unable to Remotely Control or Configure Kaspersky using Remote Access SoftwareSilently Push Install VNC Server to Remote ComputersRemotely Enable or Disable Windows Remote DesktopTop 8 Remote Access Software for Providing Online Support5 Ways to Remotely Start and Stop Services over the NetworkRealVNC is useless because it does not support data compression compatible with Mac VNC server. So it uses extremely slow and traffic-consuming uncompressed RGB.
ReplyCan you suggest a better VNC client or alternative strategy?
ReplyCan I use softwares like Photoshop, Illustrator, Dreamweaver etc (which are in MAC) from Windows system if the windows system doesn’t have the same softwares?
Reply
If the OSX commuter has remote management enabled, what client does the Windows computer need to run to connect to it?
ReplyLogmein Free isn’t completely free anymore. You can buy an account, and for IT people, you can buy Logmein Central, and then tie a couple of Logmein Pro pay-for machines to the account (easy). Then you are given logmein free subscriptions you can then tie into the account. If the remote access is going to give you an hourly rate or save you time (and time is money) then it is WORTH buying the annual subscription.
The thing that has always been an issue for me is Logmein wants to boast about their ability to stream the remote desktop as HD, and frankly that is just bells and whistles to me. That requires WAY more bandwidth, and is pointless in most cases. The GREAT thing about logmein, even over their join.me product, is you can cut back the color quality or even make it black and white. This SIGNIFICANTLY speeds up the remote session to make sure things work right. Join.me is a $100/yr subscription, to compete with their enterprise version rescue, but again the quality of the remote session is simply limiting and time wasting for the average IT guy who needs to help the user.
More to the point of Logmein Pro, you can actually perform secure file transfers, and monitor the system in a dashboard. The Dashboard for pro subscriptions ALSO gives you things like the top fifteen running processes, all scheduled tasks, the most current 15 lines of the event viewer log, etc. You can perform various levels of remote boot, and even utilize a scripting type offering called one to many.
It is incredibly powerful, and COMPLETELY worth the cost of the annual subscriptions.
(I do NOT work for Logmein, just an IT consultant.)
Thank you very much. Used realvnc viewer on win 7 64bit, to connect to a mac laptop on OS X Mavericks.
ReplyI was using the built in vnc server for osx, but with the last 10.8.5 update my connection got a lot of lag. I updated my vnc viewers to the latest but that didn’t help. I finally downloaded the vine vnc server ( turned off the osx vnc server ) and bingo problem solved. Thanks for the article, it was a great help.
Replythanks a lot
Reply